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8989 Privacy Policy – How We Handle Your Personal Data

Your privacy matters at 8989. This policy explains what personal information we collect when you use the platform, how we use it, and how we keep it secure. We've written this to be clear and easy to follow — no unnecessary legal jargon.

Last reviewed: 2026 Applies to players in the Philippines Language: English (Philippines)
About this document: This Privacy Policy applies to all players who register and use the 8989 platform. By creating an account, you acknowledge that you have read and understood how your personal data is handled as described here. For questions about your account or platform rules, visit the FAQ page or review the Terms & Conditions.

1 What Information We Collect

When you register and use 8989, we collect certain personal information to operate your account and provide platform services. The information we collect falls into the following categories.

  • Registration details: Your full name, date of birth, email address, and mobile number as provided during account sign-up.
  • Identity verification (KYC): Government-issued ID documents submitted as part of the identity verification process required before withdrawals. This may include a valid Philippine ID such as a PhilSys card, passport, or driver's licence.
  • Financial details: Bank account numbers and e-wallet details associated with deposits and withdrawal requests. These are used solely for processing transactions in Philippine Peso.
  • Device and access data: IP address, browser type, device type, operating system, and session timestamps when you access the 8989 platform.
  • Gaming activity: Records of games played, bets placed, wins and losses, and bonus activity. This data is part of your account transaction history.
  • Support interactions: Records of communications with the 8989 support team, including the nature of enquiries and their resolution.

2 How We Use Your Information

8989 uses the personal data it collects for specific, legitimate purposes related to operating the platform and serving you as a player. We do not use your data for purposes beyond those described here.

  • Account management: Creating and maintaining your 8989 player account, including login, security, and account history.
  • Transaction processing: Processing deposits, withdrawals, and bonus credits in Philippine Peso to and from your registered payment methods.
  • Identity and age verification: Confirming that you meet the 21+ age requirement and verifying your identity for account security and withdrawal processing.
  • Platform security: Detecting and preventing fraudulent activity, account takeovers, and terms violations. OTP authentication and SSL encryption are used to protect your account and data in transit.
  • Responsible gaming: Monitoring gaming patterns to support responsible gaming measures, including flagging patterns consistent with problem gaming for internal review.
  • Platform communications: Sending account notifications, security alerts, and relevant platform updates. Promotional communications are sent only where you have opted in or as part of your account activity.
  • Service improvement: Analysing aggregated and anonymised usage data to improve platform performance, game offering, and user experience.

3 When and How We Share Your Data

8989 does not sell your personal data to third parties. We share data only in the circumstances described below, and only to the extent necessary for the stated purpose.

  • Payment processors: Financial transaction data is shared with Philippine payment service providers to process deposits and withdrawals. These providers are bound by their own data security obligations.
  • Identity verification services: KYC document data may be processed by third-party identity verification services operating under appropriate data handling agreements.
  • Game providers: Game session data is shared with the relevant game software provider to operate individual games on the platform. This covers gameplay data only — not your full personal profile.
  • Legal and compliance requirements: Where required by applicable law or by a competent authority in the Philippines, 8989 may disclose personal data to comply with legal obligations.
  • We do not share: Your personal data is not sold, rented, or transferred to advertising networks, data brokers, or unrelated third parties for marketing purposes.

4 How Long We Keep Your Data

Different categories of data are retained for different periods depending on their purpose. The table below outlines the general retention approach for each data type.

Data Type Retention Period Reason
Account registration details Duration of account + post-closure period Account operation and compliance
KYC identity documents As required by applicable obligations Identity verification and compliance
Transaction records As required by applicable obligations Financial record-keeping
Gaming activity history Duration of account Account history and responsible gaming
Device and access logs Rolling period for security purposes Security monitoring and fraud prevention
Support communications Duration of account + follow-up period Support quality and dispute resolution

5 How We Protect Your Data

8989 applies technical and operational security measures to protect personal data against unauthorised access, loss, or misuse. These include:

  • SSL encryption: All data transmitted between your device and the 8989 platform is encrypted using SSL/TLS protocols.
  • OTP authentication: Account access and sensitive account actions use OTP (one-time password) verification via your registered mobile number.
  • Access controls: Internal access to personal data is restricted to staff with a genuine need to access it for their role. Access is logged and monitored.
  • Secure data storage: Personal and financial data is stored on secured systems with appropriate controls against unauthorised access.
  • Your role in security: You are responsible for keeping your login credentials confidential. Never share your 8989 password, and contact support immediately if you suspect your account has been accessed without your authorisation.

6 Your Rights Over Your Data

As a 8989 player, you have rights regarding the personal data we hold about you. These include the right to understand what data is held, to request corrections, and to request closure of your account.

  • Right to access: You may request a summary of the personal data 8989 holds on your account. Submit your request through the 8989 support team.
  • Right to correct: If your personal details are inaccurate or out of date, you may request that they be corrected through account settings or support.
  • Right to request deletion: You may request deletion of your personal data when it is no longer needed for the purpose it was collected, subject to legal retention obligations.
  • Marketing opt-out: You may opt out of promotional communications at any time through your account notification settings or by contacting support.

To exercise any of these rights, contact the 8989 support team. Requests related to data access or deletion may require identity verification before action is taken.

7 Cookies and Platform Tracking

8989 uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is being used. Cookies do not give us access to personal data beyond what you have already provided.

Session cookies are required for the platform to function correctly — they keep you logged in during an active session and expire when you close your browser or log out. Analytics cookies, where used, operate on aggregated and anonymised data and do not track you individually across unrelated sites.

You can control cookie settings through your browser. Disabling all cookies may affect the functionality of some platform features.

8 Changes to This Privacy Policy

8989 may update this Privacy Policy from time to time to reflect changes in platform features, legal requirements, or data handling practices. When we make significant changes, registered players will be notified through their account or a notice on the platform.

The "Last reviewed" date shown at the top of this page reflects when the policy was most recently updated. Continued use of the 8989 platform after changes are notified constitutes acceptance of the updated policy. We recommend reviewing this page periodically.

For any questions about this Privacy Policy or your personal data on 8989, contact the support team through your account. The contact email is displayed in the footer of this page. Related platform documents: Terms & Conditions · Responsible Gaming · FAQ.
Sections in This Policy
Related Platform Pages
Privacy at a Glance
  • Data collected only for platform operation
  • Your data is never sold to third parties
  • SSL encryption on all transactions
  • OTP authentication on account access
  • You can request access to your own data
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Data Protection Principles

How 8989 Approaches Your Privacy

Six principles that guide how 8989 handles personal data from Filipino players.

Security by Default

SSL encryption and OTP authentication are built into every account and transaction. Security isn't an add-on at 8989 — it's how the platform is designed from the start.

No Data Selling

8989 does not sell, rent, or trade your personal information to data brokers or advertising networks. Your data is used only for the purposes described in this policy.

You Own Your Data

You have the right to access the data 8989 holds on you, request corrections, and ask for deletion when retention is no longer necessary. Contact the support team to exercise these rights.

Minimum Necessary Collection

8989 only collects personal data that is genuinely needed to run your account and deliver platform services. We don't request information we don't have a clear reason to hold.

Defined Retention Periods

Data is kept for defined periods that match its purpose. Account data is held for the duration of your account; compliance records are retained as required. Data no longer needed is removed.

Transparent Policies

This page tells you exactly what we collect, why, and what we do with it. When this policy changes, registered players are notified. There are no hidden practices outside what is described here.

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